FAQ


 

CAN I RETURN MY ORDER?

We are unable to offer returns, refunds, or exchanges as all products are made to order.

 

CAN I CANCEL MY ORDER?

Orders must be cancelled immediately after placing your order. We cannot guarantee any cancellations since all items are made to order and fulfilled immediately. If we do manage to cancel your order, you will be issued with a full refund. 

 

I PUT THE WRONG ADDRESS IN MY ORDER

Please contact us immediately. We should be able to fix this as long as your new address is within the same area. This will be free of charge unless shipping prices changes with the local carrier. 

 

HOW CAN I CONTACT YOU?

Send us a message through the envelope button on the bottom right corner of your screen. Alternatively, you can email us at info@shupey.com.

 

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

If you have not received your order confirmation after 24 hours, don't worry! Send us a message with your details and we'll help you out.